Frequently asked questions.

Lodgixia employs strict logical tenant partitioning backed by automated global scopes at the Eloquent ORM layer and dedicated hotel IDs. No query, cache, or background job can execute without an authenticated tenant context. Even our Super Admin dashboard operates via explicit platform-level oversight without exposing sensitive guest folios.

Our AI subsystem connects to OpenRouter, granting access to state-of-the-art models including Claude 3.5 Sonnet, GPT-4o, and Gemini 1.5 Pro. Hoteliers can configure custom hotel guidelines (breakfast times, pool policies, dress codes) and temperature settings. The AI answers guest inquiries in 80+ languages and can book room upgrades and services directly into the reservation folio.

Yes. We provide automated CSV and Excel importers for guest lists, historical reservations, room categories, and billing ledgers. For enterprise and multi-property clients, our dedicated migration team conducts a white-glove parallel run to ensure zero downtime or lost bookings during transition.

No specialized hardware is required. Lodgixia runs seamlessly in any modern web browser across desktop PCs, iPads, Android tablets, and smartphones. Housekeeping staff can use standard mobile phones to inspect rooms and update cleaning statuses in real time.

When you create a new hotel account, your 14-day full-featured trial starts immediately with zero credit card entry. You get access to the front desk matrix, room builder, online booking engine, and staff invitation tools. You can upgrade to a monthly or annual subscription at any point during or after the trial.